• Future of Digital BFSI Middle East
    Virtual Confex

    11th November 2020
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About the BFSI Automation

The BFSI sector is being redefined by the rise of artificial intelligence & automation. BFSI institutions used to think that “service” is what differentiated one financial brand from another, but today the digital experience is paramount when it comes to separating the industry’s winners and losers. Consequently, customer-focused financial institutions must find the best methods of using digital technologies to differentiate themselves from their competitors. They must ensure that the digital elements of the customer experience reinforce the physical experience in a satisfying manner while making appropriate use of artificial intelligence and legacy systems. And they must manage the intersection of emotion and technology in the retail banking space, all while trying to seamlessly integrate legacy systems and meet complex compliance requirements.

The Future of Digital BFSI Middle East will explore these issues and more, bringing the industry together with hand-picked IT providers to analyze solutions and present a digital vision for the future. The agenda will combine informative debates, robust case studies, and essential insights from influential industry thought leaders, all with the aim of helping BFSI organizations stay ahead of the customer experience curve.


10:30 am – 11:05 am – Panel Session

The Post-COVID World
• Reinventing Business Models
• Challenges to the sector development
• Risks and regulatory responses
• Policy issues raised by digitalization

11:10 am – 11:30 am – Keynote Session

Towards an Anti Fragile Multi-Polar Economy in the age of technological Disruption and Green Swans

11:35 am – 12:15 pm – Round Table Discussion

Discussion Points
• Data is the foundation for banking of the future - the importance of using data to improve the customer experience
• How do you become more customer-centric with digital technology
• Financial institutions of all sizes must reassess their existing business models
• Obstacles to Cloud adoption

Who Should Attend

Job Titles

  • Chief Information Officer
  • Chief Technology Officer
  • Head of Customer Experience
  • Head of Automation
  • Head of Applications
  • Head of ICT
  • Head of Digital Transformation
  • Head of Retail Banking
  • Head of Trade Finance
  • Head of Wholesale Banking
  • Head of Product Development


  • Banks
  • Financial Services
  • Insurance

Benefits for Delegates


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