The BFSI sector is being redefined by the rise of artificial intelligence & automation. BFSI institutions used to think that “service” is what differentiated one financial brand from another, but today the digital experience is paramount when it comes to separating the industry’s winners and losers. Consequently, customer-focused financial institutions must find the best methods of using digital technologies to differentiate themselves from their competitors. They must ensure that the digital elements of the customer experience reinforce the physical experience in a satisfying manner while making appropriate use of artificial intelligence and legacy systems. And they must manage the intersection of emotion and technology in the retail banking space, all while trying to seamlessly integrate legacy systems and meet complex compliance requirements.
The Post-COVID World
• Reinventing Business Models
• Challenges to the sector development
• Risks and regulatory responses
• Policy issues raised by digitalization
Towards an Anti Fragile Multi-Polar Economy in the age of technological Disruption and Green Swans
• Data is the foundation for banking of the future - the importance of using data to improve the customer experience
• How do you become more customer-centric with digital technology
• Financial institutions of all sizes must reassess their existing business models
• Obstacles to Cloud adoption
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Vice President – Head of Automation & Robotics, Bank Al Jazira (KSA)
Global Financial strategist, Policy Advisor, Head of Islamic Finance, CBFS, Oman and Fintech Expert, MIT, USA (Oman)
Head of Operational and Technology Risk, Gulf Bank (Kuwait)
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